Comprehensive Site Surveys & Audits

We offer a "one-stop solution" by providing a single point of contact (SPOC) for all data centre support issues, globally.

Our 24x7x365 "smart hands" support data centre operators, large content providers and enterprises. We provide skilled technicians to supplement your own resources and to extend your reach in locations where you do not have your own resources. All activities are co-ordinated from our Network Operations Centre (NOC) based in Magor, South Wales.

Operating to strict service level agreements (SLAs), Dconnec manages both the dispatch of technicians to site and the required spare parts to troubleshoot and to ensure SLA adherence. Should the need arise, SLA jeopardy management is owned via the NOC shift team leaders with defined escalation paths to the NOC Manager and senior management.

Dconnec operates our "smart hands" services on an emergency and planned/pre-arranged basis, allowing customers the flexibility to decide and schedule the dispatch of our technicians based on the criticality of the fault/issue.